This query all came about because I was trying to set up a client with a new ISP. I selected Vispa because they are recommended on ispreview, they offer a business service that matches our requirements at a reasonable price and they are local.
First they couldn't provide a printed contract for my client to sign. Instead I had to register for them using the Vispa web site. Then I discover that payment has to be made through a credit card. My client does not have a business credit card. Eventually I am told that I can request the forms to set up a direct debit but I must have an account first. I can only create this through their web site using a credit card. My solution was to bill it to my personal card and then invoice my client until the direct debit was effective. That's how I found myself at the problem I described at the beginning of this thread. The saga continues thus:
Quote:
On Tue, 6 Jul 2004 16:24:52 +0100, xxxx@ntlworld.com wrote:
mmmm....
Sign up (giving my credit card details) through an unsecure web form?
Think again boys!
regards
James
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Quote:
From: <sales@vispa.net>
To: <xxxx@ntlworld.com>
Sent: Saturday, July 10, 2004 11:47 AM
James,
There is nothing unsecure about our web form. It's encrypted at 128k directly
into our secure transaction server.
The decision to down to yourself, however it's not been a problem for our
40,000 other customers.
Martin
Vispa Internet Limited
http://www.vispa.net
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Quote:
On Mon, 12 Jul 2004 15:19:44 +0100, xxxxx@ntlworld.com wrote:
Hi Martin
40,000 people can't be wrong can they?
A quote from your signup page:
<form method="POST" action="http://secure.vispaconnect.co.uk/broadband/y-step6.php">
Shouldn't that read action="https://......"?
If you would like me to call you by phone to set up an account then please
supply an ordinary, geographic, phone number - not a premium rate 0870
one.
regards
James
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Quote:
From: <sales@vispa.net>
To: <xxxxx@ntlworld.com>
Sent: Monday, July 12, 2004 4:43 PM
James,
I will refer this to a developer.
PS: 0870 is not premium...that's an 09 number
0870 are national rate, you pay the same rate regardless of distance at
national rates (over 35 miles).
Martin
Vispa Internet Limited
http://www.vispa.net
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Quote:
> On Mon, 12 Jul 2004 18:11:32 +0100, xxxxx@ntlworld.com wrote:
Hi Martin
FYI I pay the following prices (inc VAT) for my calls:
to geographic numbers (like 0161):
daytime - 3p per minute
evenings - flat 5.5p for up to 60 minutes
weekends - flat 5.5p for up to 60 minutes
to 08701 624 888
daytime - 7.509p per minute (more than 2.5 times the cost)
evenings - 3.749p per minute
weekends - 1.5p per minute
For many people (for example those on BT's Together Option 3 tariff) the
difference is even greater.
Although your number is not what BT describe as a 'Premium Rate Service', it
certainly costs me much more to call you on this number than it would on an
0161
number. Therefore I feel quite justified in describing your number as
premium
rate.
regards
James
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Quote:
From: <sales@vispa.net>
To: <xxxxx@ntlworld.com>
Sent: Monday, July 12, 2004 6:32 PM
James,
Then our services are not for you.
Martin
Vispa Internet Limited
http://www.vispa.net
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Well they can't say I didn't try!