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Originally Posted by arcamalpha2004
Mark, it does'nt do well for customer relations does it?
I accept they cannot, or more to the point will not, they prefer to milk their customers.
But, how about some kind of " LOYALTY" discount applied to the accounts of people who have been with NTL for some considerable time?
What harm would that do?
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you could always ring up and ask for a discount, like this chap did
http://forum.moneysavingexpert.com/c...num=1089372049
it seemed to work for him