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Originally Posted by arcamalpha2004
Just looked at my copy of the t&c's.
20.Cancellation rights.
20.i; If we increase our charges you may give us one month's notice to cancel those services in respect of which the charges have increased irrespective of whether the minimum period in respect of those services has expired.During that notice period those increased charges will not apply to you.
So looking at the above, if I had purchased BB in january this year, because they have increased the price of BB in june this year, although it is only 6 months into the contract, I take it I can cancel?
Correct me if wrong, just my interpretation of the t&c's.
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You are correct, however there is also a piece which makes it clear that there is a time limit on this get-out clause, you have to notify ntl in writing within a set period of the change taking places, I *think* it is 30 days. I will check next time I am in.
In all cases, that period has now expired and the company are not obliged to allow early disconnections as per that clause.
Also bear in mind that if your TV's gone up and you have all three services, you can only be allowed out of the TV part, not the others. In other words, they'll only release you from any parts of the service that have actually increased.