I won't go into the long list of hassles over the years, but suffice to say that my experiences of NTL's customer service (and most things NTL) has been sheer hell (and this goes back to CableTel days too, nothing's changed really).
The only reason I'm still here is because eventually I got my broadband sorted (thanks to some helpful guys on the original nthellworld.com forum) and that changing to ADSL is a lot of hassle having to apply for a BT line, buying equipment, and the risk of being turned down for ADSL due to a potentially poor quality line (though ADSL prices are getting so attractive with £30 for uncapped 1Mbps with the likes of PlusNet).
I'm still p'ssed to this day that NTL cost me quite a few days off work which is a lot of money and all they could do after much complaining was to give me the run-around by just appologising but offering absolutely NOTHING in the form of compensation ("we don't compensate for time off work", yeah but you screwed up on 4 occasions and don't even turn up sometimes. That's a hell of a lot of money it cost me!!
... "so what" is effectively their answer
).
Sorry, but NTL CS get the worst mark from me. I don't even bother calling them now as it just makes my blood boil thinking about it
Quote:
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Originally Posted by Stephen Robb
UDT has never had a problem with ntl: he is the problem. He stated sometime back that he had Sky and a BT line! So why have an ntl: package?
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Broadband perhaps?
I have an NTL phone, NTL broadband but have Sky. Why?... because they p'ssed about for so long with Digital TV and broken promises (Remember the infamous "coming soon"?
), I gave up and went for Sky Digital which had been out for years. It was definitely the right decision as it took them another year to get digital TV and even then it didn't support RGB or have widescreen and took them years to sort that out, and even now doesn't have all the channels I want. It's not a price issue though, both work out the same. I could possibly go to a BT line though just so I can try and get ADSL and then be rid of NTL once and for all if that succeeds. It's hassle though.