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Originally Posted by arcamalpha2004
Sorry to hear about your imminent job loss and other people's, hope you get yourself sorted with another job.
If they want a consistent experience for customers throughout the country, I do not see that they will get this solely by doing what you say.
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No it's not the only thing that's going on.
The company is trying to change is fragmented operations and implement better policies to deal with customer calls of all types.
Sadly some jobs are going in that, but others are being created. I'm hoping to get a new role within the company, or I may even follow my existing job to its new location, as I have few ties where I am now.
The plan is tha it will all be better. the company is genuinely attempting to get there, but they don't have vast funds.
I think the thinking is, they have actually improved things a huge amount within the current setup, but the feeling is, it cannot actually get much better still without more drastic changes.
Though I don't like all of the planned changes, I do actually think that if that's been the motivation, the changes are the right thing to do. I have worked in the current setup for years and I cannot see how it COULD improve much more as things are, it's just too fragmented. ntl in one part of the country is not ntl in another part. It's silly.