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Originally Posted by arcamalpha2004
Why are there so many unhappy customers mark? you made a statement that the only time there was a problem was when a person's wife, aunty, uncle, brother, cat phoned up to cancel, this is not the truth mark, as I said before, I have read numerous accounts of people who contact NTL by phone themselves and it is still fuc456 up !
Do'nt give me the " Not in our area " sh89, it just shows how out of step NTL are as a company, their performance targets should be applied uniformly accross the country, maybe if I move over 200 miles I may get something approaching decent service? bullsh67!
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Well if you insult staff on the phone like this it doesn't surprise me if they don't wish to help.
However, to take your points in turn.
The 'aunty' situation I mentioned happens daily. Some customers do not understand the law on these things and blame us when it all goes wrong.
I am NOT saying things don't go wrong. Part of my job is to sort it out when they do. The very fact that ntl allow me great freedom and time to do these things shows they take it seriously.
I am not making this stuff up, it's my job, I do it every day.
Your point about standardising things is in fact the very reason the company is making 2000 or so staff redundant (including me) so they can centralise things and have a consistent experience throughout the country. My job moves to Coventry at the end of the year, and they will deal with ALL cancellation requests.