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Originally Posted by arcamalpha2004
Kits, the offer as I understand it is, that you contact NTL to accept their offer free for 60 days, it does not cost the prospective customer a penny, the engineers come out and fit the equipment free.
If before the end of the 60 days you do not want to continue, you call them and cancel, you pay not a penny more.
But given the reputation that NTL have in dealing with people's cancellation requests, the 60 day offer will be fun and games.
I certainly would not want to try it, with in the back of my mind a court order popping through my letter box because there has been the inevitable mix up at NTL customer cancellations.
I just find it a bare faced cheek, but that is my opinion.
I have had problems with their service, never once have I had a discount of any kind as compensation, but once I find another way of getting a service from another provider I am out of there, they really are so dire.
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I work in such a department at ntl, and if the request is received, it's actioned. there's a sophisticated filing system in place so that written requests are date stamped with the date of receipt (which is the date any notice period is actioned).
Phone requests are simply dealt with there and then.
In my experience, the main causes of problems are when the account holder's mother's cousin's best friend's aunt rings up and says that she pays the bill so she can cancel the services. We have to tell her 'NO', she hangs up, says 'well tough ****, as far as I am concerned it's cancelled', and goes and unplugs all the cabling in the property. No cancellation takes place, the customer gets a big bill 6 months later, rings ntl and rants on and on about 'I cancelled ages ago so take me to court'.
Happens daily. People need to understand the laws on these things a bit more.