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Originally Posted by Kits
I thought it would be part of the 12 month contract they are trying AOLs marketing tactics. Has AOL Mamangement moved over to NTL without anyone letting the customers know.
I am lucky that if I can't get my problems sorted by NTLs phone call I can go to others who work withing NTL and it gets sorted. Shame not every customers has this chance for when things go wrong..
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I am no fan of AOL.
However, their marketing is amazing in that it works and they win shedloads of business.
I don't personally like the idea of free, no committment trials such as ntl are now offering, however, it has to be said, full marks to ntl for taking this bull by the horns and trying to do what the successful already do. 'Free trial' would have been an unthinkable phrase at ntl a year ago, and it also shows some confidence in the product.