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He claimed that since the 6th of June, NTL have been experiancing problems with overuse of upstream and this might be causing my problem.
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Oh really? News to me but still...
Please provide me your IP address, you could be on one of a couple of uBRs that serve Basingstoke.
For what its' worth if there were 'overuse' of upstream your pings to the beeb would be all over the place....