[Florence]

I still don't think this fuss is really needed but I can point out one thing another ISP has done, The customers that signed up for ADSL at one price for 12 months at the end of the 12 months these customers wasn't increased in the price like the new customers. This then made the loyal customer on about £5 a month less than the new ones. This can sound great but it could have a reverse side like will these customers have theirs reduced if the price for new customers drop.

It is hard to say how to reward loyal customers. I have been a customer for many years first phone and tv then canceled tv. When I was allowed to have BB I had to take TV package again. I am now back to just phone and BB but still the same contract for BB from july 2000. I am a loyal customer who will have a rant if things are going wrong a lot. I also enjoy trialing the new products/programs NTL have allowed. There is other ways to be rewarded and sometimes it comes in giving NTL a little of your time to test things.