Quote:
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Originally Posted by Chrysalis
"They DON'T 'prefer to milk their customers'. The company exists to make a profit, and that's what they are attempting to do. Making a profit guarantees the company's survival and provides cash to invest in the business, as well as guaranteeing jobs."
That made me laugh, havent we had job redundancies and witnessed large fatcat bonuses recently I think thats the true reality. I guess some people have short memories.
Here is what I noticed difference between ntl and adsl companies.
NTL = Free service period for new customers, heavy discounts to those who threaten to cancel. Loyal customers on top tier service price rise.
ADSL = Same price for all with odd special offer offering free activation, if the company can afford it they drop price for new and current customers.
Perhaps ntl should adopt the second strategy, and stop throwing money away on people who cancel just to get discounts and new customers rather then customers who have been with them for a long time. if a customer has been with you for years are they more likely to be with ntl for 2 more years or new customers?
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HERE HERE CHRYSALIS
Tell me mark, why should I subsidise somebody to have 60 days free?
Don't tell me it is because somebody subsidised my free box etc, these boxes are low grade highly discounted at the volume that NTL purchase them, maybe work out at less than a fiver each !
After the time the box is paid for, discounts should be given imo to loyal customers, NTL should strive to be different to other providers, it would not mean a very large drop in their income.
But, NTL choose to heavily discount new customers and sap loyal customers, sorry mark but this is the indefensible truth imo.
DEBSY my argument is not about paying for a service I signed up for, even though it is substandard and worthy of looking into by trading standards, but the attitude that NTL have that they feel they can treat loyal customers like ****, and do'nt point at other companies, I am not interested in other companies, my contract is with NTL.