arcamalpha2004

GAV, at the time, NTL increased my charges for 1 mb to " remain competetive ", nice little analogy you use, but not the same.

So, I dropped down my speed, saving myself money, but NTL losing money.
Now they turn around and offer none customer 60 days free, can you not just see why some people, outside of the NTL bus, seem a little bit cynical?
I say, work bloody hard to keep your existing customers, which sorry, NTL do not do.
OOPS I forgot, you may get a credit if you catch a cs member in a good mood.
You seem to work for a company that has no idea about customer relationships.