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Originally Posted by arcamalpha2004
Mark, it does'nt do well for customer relations does it?
I accept they cannot, or more to the point will not, they prefer to milk their customers.
But, how about some kind of " LOYALTY" discount applied to the accounts of people who have been with NTL for some considerable time?
What harm would that do?
Do you agree that NTL seem to have problems retaining customers?
So why **** them off any more?
Don't work for NTL do you mark? just asking.
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I think you are picking out ntl for something that is common practice for many large companies. Sky are always offering free installation and free movies etc for new customers - while offering sod all to existing loyal customers (like me). It is nothing new.