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Originally Posted by homealone
Things may of changed, but I was assigned a PIN before the installation, an NTL guy called at the house with a Customer Service Agreement to sign - and he wrote the PIN on that. Then when the installation was done, I was able to get straight online, after completing the registration process.
So if you have a similar document, or welcome letter, it may be worth checking to see if a PIN is written on it?
- it was 2 years ago, though, so, as I say, things may have changed. 
<edit> sorry, didn't see Mick's post before I hit submit  |
That is exactly how it is *supposed* to be. The installer should have the PIN, AND the customer should get a welcome letter (not the welcome pack) with the PIN on it. The installer should write the PIN on the welcome pack so the customer has it to hand. For various reasons, it doesn't always happen just lately, not because the installers are lazy, but because the PINs are just not auto-generating in all cases. (They are in SOME cases though).