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Originally Posted by Pem
You're not actually bypassing ntl's servers - the mail still has to be delivered to to ntl, and then ntl has to forward it on, so you are going in and out of ntl's servers.
No ntl mail server has been down for the past six days so there must be some other problem affecting savalas. I would suggest he contact TS.
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Mail passes through lots of machines on its way from a to b. The point of this method is not to influence what goes on behind the scenes, but to remove the customer's need to interact with the ntlworld POP server. That is the part of the process which most visibly fails for the customer, generating error messages and denying them access to mail which has in fact successfully been delivered into their mailbox.
By setting a redirect, any mail coming into ntl's systems is immediately forwarded to the specified mail account without even passing through the customer's @ntlworld mailbox.
I can say from experience that I have suffered connection failures with my alternative provider far, far less frequently than I did with ntlworld.
As for the service status ... in the weeks before I implemented a permanent redirect for myself, I found that service outages would be ignored on the ntlworld website as often as they were acknowledged.