Hi there,
Iâ₠¬ÃƒÆ’¢â€žÂ¢m hoping that some of the very knowledgeable people on the site can help me out with a problem that has just occurred with my email.
I work at home and use Outlook Express to read and send from both my work and NTL address, with OE set up to send messages from my work address via the NTL SMTP server. This has all worked fine for about a year but now when checking my work email I get this error message -
Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: †˜*******', Server: ********', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F
My NTL email works fine and, of course, because Iâ₠¬ÃƒÆ’¢â€žÂ¢m using the NTL SMTP server for outgoing mail, I can send email from my work address; I just canââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t receive it. There is no real delay between hitting the Send/Receive button and this message appearing, so I figure this isnââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t a time out problem. Iâ₠¬ÃƒÆ’¢â€žÂ¢ve changed no settings at all nor have I installed any new software other than the most recent Windows Update. I've run System Restore to take my computer back to before this date but this doesn't resolve the problem. Iâ₠¬ÃƒÆ’¢â€žÂ¢m running Windows XP Professional (but Iâ₠¬ÃƒÆ’¢â€žÂ¢ve also tried to check my email on my other PC, running Windows XP Home, and I get the same result) and I have the NTL 150k broadband service. I have XPââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s firewall activated.
Iâ₠¬ÃƒÆ’¢â€žÂ¢ve checked with my work and all is fine there. Also, on entering my problem account details into another computer in the house with NTL dial-up access, it downloads the mail from my work address no problem. So it seems just to be when Iâ₠¬ÃƒÆ’¢â€žÂ¢m connected to my BB cable modem.
Iâ₠¬ÃƒÆ’¢â€žÂ¢m really stumped over this so Iâ₠¬ÃƒÆ’¢â€žÂ¢d be grateful for any assistance.
Many thanks,
Gillian