Hello all, I'm new on here but have been reading the board for some time and noticing that some people have been having the same problem as me and a couple of friends in Derby. (Modem disconnecting randomly)
I have had this problem on/off for about 3 weeks now. Tried all differnet methods/tricks to curb it, pretty much without success. I've removed Firewalls, Routers, tried the NTL Cable Modem, Set Top Box.
Everytime I'm downloading, films mainly, and getting a good speed the line dies. My Local Area Connection still tells me I have the same IP Address but there no traffic in or out. If I reboot or disable/enable the Local Area Connection, I get a 169.***.***.*** IP Address. The only way to get service back is to reboot the Set Top Box and everything is fine, with the same IP address I had previously.
It seems like everytime the Bandwidth is being used at great speed, the Modem or Set Top Box disconnects itself or just the line is killed.
I spoke to an NTL Tech today and he was completely unaware of anything like this happening before, (Which I found strange) but he was completely helpful and not one of the usual idiots you get when contacting Tech Support. He booked it as a fault immediately and I have an Engineer coming out to me in the morning to look into it.
If anyone else has this same problem, I'd be interested to know if anyone managed to solve this problem without the assistance of NTL.
Plus, I'd just like to say what a joy it has been to be an NTL customer for 3 years, and enjoying fast Broadband without a hitch for the majority of the time. Also, the NTL Support desk, for me, has always been very helpful and quick at rectifying my troubles, be them little or large. I just hope that tomorrow proves to be as previous encounters have been.
Cheers.
