[Chrysalis]

last time I know someone tried that they ended up cancelling ntl didnt give in, yet I know 2 other people who got half price for trying to cancel so I still think its pot luck who you get on the phone. Also getting 2 years seems extreme if ntl are not making any money on half price packages then that seems pushing it a bit far to keep a customer I think you got very lucky there, and if there is lots of customers on similiar deals then I wonder if it affects the normal price so ntl can make it up.