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IanGuy · 03-07-2004, 21:38

Hmmm, since the service has come back on, the Digital TV has started freezing and breaking up as I previously had quite some time ago, do you think it will get back to normal soon?

Why is this? Can't NTL just keep things as they are without causing disruptions to the digital tv service... i've had so many problems with it and now the freezing has started again... i'm not happy and i'm going to keep broadband and dump NTL Digital for SKY+, maybe i'll stay if they actually offer to get things sorted out and I want a refund of a whole month's DTV, this is getting to be a pain in the backside to be honest.

If there's anyone in CS who's reading this then can you please contact me via PM if it is possible to make sure a 'good' engineer calls on monday, I have a little video cassette recording of the freezing picture, so I do have evidence of NTL not providing service up to standard, could you also advise me of whether I can have a refund of a month or not, you can check my logs of CS complaints if you like... i'm sure you'll find many regarding freezing pictures.

BTW, I do have an engineer booked for monday but I wish for it to be an experienced one.

03-07-2004, 21:38	#5
IanGuy Inactive Join Date: Jan 2004 Services: V+, 2nd STB, Virgin Phone, Virgin 20mb Posts: 277	Re: Random Loss Of Service Hmmm, since the service has come back on, the Digital TV has started freezing and breaking up as I previously had quite some time ago, do you think it will get back to normal soon? Why is this? Can't NTL just keep things as they are without causing disruptions to the digital tv service... i've had so many problems with it and now the freezing has started again... i'm not happy and i'm going to keep broadband and dump NTL Digital for SKY+, maybe i'll stay if they actually offer to get things sorted out and I want a refund of a whole month's DTV, this is getting to be a pain in the backside to be honest. If there's anyone in CS who's reading this then can you please contact me via PM if it is possible to make sure a 'good' engineer calls on monday, I have a little video cassette recording of the freezing picture, so I do have evidence of NTL not providing service up to standard, could you also advise me of whether I can have a refund of a month or not, you can check my logs of CS complaints if you like... i'm sure you'll find many regarding freezing pictures. BTW, I do have an engineer booked for monday but I wish for it to be an experienced one.