Cable Forum - View Single Post - Internet Keeps going offline for a few mins

Mauldor · 03-07-2004, 10:33

For about 3 days now my connection keeps going offline even though the lights stay on the Cable Modem (Surfboard 4100). I noticed it in MSN and general browsing but effects all.

This is log from modem:

************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 857750000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 857500000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 857250000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 856750000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 856500000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 856250000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 855750000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 855500000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 855250000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 854750000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 854500000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 854250000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 853750000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 853500000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 853250000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 852750000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 852500000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 852250000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 851750000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 851500000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 851250000, US Id 0

Frequency 402750000 Hz Locked
Signal to Noise Ratio 37 dB
QAM 64
Network Access Control Object ON
Power Level 1 dBmV The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading

Upstream Value
Channel ID 6
Frequency 34384000 Hz Ranged
Ranging Service ID 2257
Symbol Rate 1.280 Msym/s
Power Level 36 dBmV

Now i have not moved my modem, or line so it seems to be something on NTL i feel. I have rang Support but after been in the queue for 1 hour - i gave up tbh.

I am based in Scunthorpe Region - anybody else have these problems or any idea what work maybe be on at the moment that could be causing this?

03-07-2004, 10:33	#1
Mauldor Inactive Join Date: Jan 2004 Location: Scunthorpe Age: 59 Services: 50mbit, Base TV, Base Phone Posts: 437	Internet Keeps going offline for a few mins - NB, Problem has returned For about 3 days now my connection keeps going offline even though the lights stay on the Cable Modem (Surfboard 4100). I noticed it in MSN and general browsing but effects all. This is log from modem: ********** 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 857750000, US Id 0 ******** 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 857500000, US Id 0 ******** 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 857250000, US Id 0 ******** 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 856750000, US Id 0 ******** 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 856500000, US Id 0 ******** 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 856250000, US Id 0 ******** 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 855750000, US Id 0 ******** 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 855500000, US Id 0 ******** 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 855250000, US Id 0 ******** 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 854750000, US Id 0 ******** 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 854500000, US Id 0 ******** 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 854250000, US Id 0 ******** 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 853750000, US Id 0 ******** 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 853500000, US Id 0 ******** 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 853250000, US Id 0 ******** 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 852750000, US Id 0 ******** 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 852500000, US Id 0 ******** 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 852250000, US Id 0 ******** 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 851750000, US Id 0 ******** 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 851500000, US Id 0 ********** 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 851250000, US Id 0 Frequency 402750000 Hz Locked Signal to Noise Ratio 37 dB QAM 64 Network Access Control Object ON Power Level 1 dBmV The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading Upstream Value Channel ID 6 Frequency 34384000 Hz Ranged Ranging Service ID 2257 Symbol Rate 1.280 Msym/s Power Level 36 dBmV Now i have not moved my modem, or line so it seems to be something on NTL i feel. I have rang Support but after been in the queue for 1 hour - i gave up tbh. I am based in Scunthorpe Region - anybody else have these problems or any idea what work maybe be on at the moment that could be causing this?