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Graham F · 02-07-2004, 20:13

Ok...i left ntl a while ago now but i was involved alot in the initail harmony rollout in south central. As things stand at the moment they are moving everyone onto this database, however for ppl that were recieving 2/3 bills this will continue for the forseeable future. This is due to it being bloody impossible to move ppl that pay 2/3 bills by DD from different accounts onto one bill for obvious reasons as which DD instruction do they keep!?!? anyway for all those ppl that only ever have had one bill thats what they will continue to recieve but with a new account number and new layout!

But for all new customers in regions where ppl get 2/3 bills they are able once that region has gone to harmony to get one bill for their services. This is the big benefit from ntls point of view as alot of calls that were generated in callc entres that dealt with ppl that get more than one bill were from ppl that had just been installed and didn't understand their bills.

Neil to answer your question. The only way the customer is better of is due to the fact that he will (by the end of the year) be ale to speak to any call centre abt there account, which will reduce call queues and hopefully give ppl a better experience.

Hope that answers most things - as for Debs - don't worry I promise that when its all done and dusted Harmony will make your job easier!!

Any more questions ask away...but i did leave ntl a few months ago so may not be able ot answer the questions!

02-07-2004, 20:13	#21
Graham F Inactive Join Date: Sep 2003 Posts: 1,604	Re: Harmony Ok...i left ntl a while ago now but i was involved alot in the initail harmony rollout in south central. As things stand at the moment they are moving everyone onto this database, however for ppl that were recieving 2/3 bills this will continue for the forseeable future. This is due to it being bloody impossible to move ppl that pay 2/3 bills by DD from different accounts onto one bill for obvious reasons as which DD instruction do they keep!?!? anyway for all those ppl that only ever have had one bill thats what they will continue to recieve but with a new account number and new layout! But for all new customers in regions where ppl get 2/3 bills they are able once that region has gone to harmony to get one bill for their services. This is the big benefit from ntls point of view as alot of calls that were generated in callc entres that dealt with ppl that get more than one bill were from ppl that had just been installed and didn't understand their bills. Neil to answer your question. The only way the customer is better of is due to the fact that he will (by the end of the year) be ale to speak to any call centre abt there account, which will reduce call queues and hopefully give ppl a better experience. Hope that answers most things - as for Debs - don't worry I promise that when its all done and dusted Harmony will make your job easier!! Any more questions ask away...but i did leave ntl a few months ago so may not be able ot answer the questions!