[scrotnig]

Notification of the price rise was issued well in advance. At this point no mention was made of any speed increase. This then allowed customers the opportunity to cancel their service. Even those inside the minimum 12 months would have been allowed to cancel without penalty as long as they told us in writing within 30 days.

Since then the speed increase has been announced. So those customers who elected to stay on the 1mb service are now going to get a 1.5mb service for the same money. Yet *still* all I am hearing is how ntl are ripping people off.

I hate to say this, since it goes against everything I stand for, but if people really think it's THAT much of a rip off, then they should consider migrating to ADSL and giving that a try.

I'm sorry to have to say that, but as has been pointed out above, some people seem to want the moon on a stick!

Just because a service is one price from one company and a different price from another, that doesn't mean that one of those companies is ripping people off. ntl do not seek to be the cheapest on the market, they seek to be the best value. I genuinely believe in most areas they achieve that.

Also, we don't know whether ntl will respond to these changes in the market. All this sort of activity is reviewed and monitored daily, some on here give the impression that ntl are stupid and don't notice, of course they do, their own position is then reviewed, the result of that review can be that no change is deemed necessary. Give them chance to review this and see what transpires, remember ages ago 1mb suddenly dropped from £49.99 to £34.99 due to changes in the market, people forget that.