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01-07-2004, 17:56

3) When the second engineer came out he said to me that there was nothing he could do, he could swap it for a third box but this adapter thing would still keep falling off, he said it was a design fault and there was nothing he could do.

The above is very interesting, this seems to fall foul of the trade description act, so you should have no probs with a claim under the act.
It's a little like buying a car, the ignition key keeps falling out of the ignition barrel, when you go to the garage where you bought it they tell you, " sorry gov, there aint a lot we can do about that, design fault."
Three words, TRADE DESCRIPTIONS ACT.

01-07-2004, 17:56	#36
arcamalpha2004 Guest Posts: n/a	Re: How can i sort this out?? 3) When the second engineer came out he said to me that there was nothing he could do, he could swap it for a third box but this adapter thing would still keep falling off, he said it was a design fault and there was nothing he could do. The above is very interesting, this seems to fall foul of the trade description act, so you should have no probs with a claim under the act. It's a little like buying a car, the ignition key keeps falling out of the ignition barrel, when you go to the garage where you bought it they tell you, " sorry gov, there aint a lot we can do about that, design fault." Three words, TRADE DESCRIPTIONS ACT.