Tried to get Tech support gave up after ten minutes of queuing...hopefully someone will answer my fault form I raised...
Also noticed that I cannot maintain a high throughput on those sites that I can get to ! - usually I get 122-124 from NTL's newsserver virtually all the time, today I can only get intermittant bursts of that speed then it seems to lose its lock and drops to 4 or 5k and sometimes domain cannot be found errors occur.
Pretty poor show all round
I hope it gets fixed soon... I'm paying £37 for this !