Thanks for the info about power adjustments. I will try and get an engineer out. It seems to be an intermittent problem; sometimes it'll stay up for a couple of days, other times it'll go down after half an hour.
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Originally Posted by JustAnotherN00b
Also if you have an attenuator fitted on your modem might be worth seeing how it goes with that removed. If the attenuator is supplying inconsistent attenuation or is attenuating the return as well as forward path a lot that could certainly cause issues..
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As far as I'm aware there's no attenuator. There certainly isn't any kind of device between the modem and the wall box: they're connected directly by just a coax cable. Where would an attenuator be installed?