I speak for my mother as well (i have a much better technical sense so any problems that arise with ntl i speak to them for my mum).
I think this site is good (otherwise i would not be here
) i just think that constantly making ntl: out to be villains and not highlighting their good things is not the right way to go about getting better service! Have you ever tried to help someone or make something better, only to have it thrown back in your face? Because thats what is happening to ntl: at the moment and i just think its unfair.