Cable Forum - View Single Post

Stouffer · 30-06-2004, 15:41

I was disconnected from my BB service by NTL for some reason, resolved that in the end. But the odd thing was I asked the lady on the phone the date of the speed increase, and she said it's happening tomorrow (today in other words) but she said she would put ours on now since they messed us about with the disconnection. What was she on about? I mean, if anything my BB speed has dropped (1mb line, averaging 90-100k a second off of a good source, where as I used to get 120). My questions are though

1. THe increase, is there a firm date yet?

2. Is it common practice for NTL employees to lie to customers? I mean, she did say I would have the speed increase from yesterday, but it hasn't happened.

30-06-2004, 15:41	#1
Stouffer Inactive Join Date: Jun 2004 Posts: 31	Strange thing happened yesterday... I was disconnected from my BB service by NTL for some reason, resolved that in the end. But the odd thing was I asked the lady on the phone the date of the speed increase, and she said it's happening tomorrow (today in other words) but she said she would put ours on now since they messed us about with the disconnection. What was she on about? I mean, if anything my BB speed has dropped (1mb line, averaging 90-100k a second off of a good source, where as I used to get 120). My questions are though 1. THe increase, is there a firm date yet? 2. Is it common practice for NTL employees to lie to customers? I mean, she did say I would have the speed increase from yesterday, but it hasn't happened.