Customer service itâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s a pretty good description so itâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s a pity than some people working in that department do not understand the meaning, also that without customers like you and me they do not have a job. Most times they are very helpful and resolve any issue very quickly and you feel like a customer. Then thereÃƒÂ¢Ã¢â€šà ¬Ã¢â€žÂ¢s that small minority who donââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t seem to be playing for the same team.
One thing I think is a must with the logging system, if a customer phones in and they access the account it should be time and date stamped and who viewed your account details. Two years ago I was told a new system was coming on line with regards to data protection. With two recent contacts with NTL it would seem they still are unable to tell who has logged into my account unless that person adds some notes. With the recent fiasco at AOL I would think NTL would want to protect themselves as a company.
That being said I can watch my TV (the interactive service needs a re-think) make and receive phone calls, view the WWW and send emails all for about £65.00 per month. My telephone bill with BT was more than that per month six plus years ago. I always put things on a set of imaginary of scales and if the good outweighs the bad it canââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t be that bad. One thing to remember NTL is run by people and like all human being we make mistakes, have you heard of the old saying †œIts better the devil you knowââ‚ ¬Ã‚ÂÂ
NTL 7/10 COULD DO BETTER 