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You know what if NTL: stopped worrying about this website's format and textual content then maybe they would save money and possibly have an extra 5 minutes to try and over come the 'technical barriers'!! The time, which we all know is a cost, of them emailing Andre could have surely been made improving their customer service. [Apologies if this has gone slightly off topic mods]
Edit: I'm an orig-ntl customers, so therefrore i MUST have a biased opinion!!
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