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Originally Posted by Pem
How long you have been a customer is not really a factor, and CLI is not a basic service, most exchanges have not had it more than a few years, if that. They are hardly likely to not offer it just because they can't be bothered to turn it on.
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Ahem... haven't BT had 100% CLI for yonks?
All the ntl inherited kit must be capable, they just can't be fagged to invest in the firmware, billing and management systems to switch it on - purely commercial not technical decisions.