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Originally Posted by towny
OK, let's have a definitive answer to this thorny issue. What is your own personal experience of NTL customer services?
Tell us your story, and don't forget to vote. I'm going to try to set this up as a public poll so we can all see who voted what, as I am interested to explore the allegation that those who claim not to have trouble with CS are in the main NTL staff in disguise.
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Hi everybody,
I have nothing to do with NTL apart from being a customer for six years with cable, phone & dial-up/broadband. I've always found NTL customer service people to be friendly and helpful whatever I'm ringing up about, I've never called them about broadband as I've never had a problem with it. Yes, early on, it was hard to get hold of people but this has improved massively over the years.
There was this
awful Welsh dude once who decided to be a belligerent jobsworth at £1 per minute, though to date, this is the only problem I've had with CS. One time, while ringing up about a different matter, the call centre person noticed we'd been overcharged for a few months under some arcane offer. She alerted us and quickly put it right, which was a good job because I'd probably never have noticed. They were especially good when I had broadband installed, I actually felt they cared about my experience with them.
Also, There are one or two saucy lads working at NTL who've been good for a laugh or two when dealing with me which is pretty good going considering the abuse they're sometimes subjected too.
I'm not normally this positive about things, I'm going soft - Wah NTL punched my cat.