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Originally Posted by Tech_Boy
If the usb light dropps, I'm pretty sure it's going to be a pc issue.
best bet would be to call tech support & they can run a check on your modem, do it when it goes next time.
Peace Out.
Tech_Boy
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I think you are on the right track, there, Tech_Boy, in the meantime if nufcfan123 could post a few more details, it may help?
where they live.
operating system - windows xp/me/98, etc & version.
type of modem - e.g. ntl:home 100.
whether they run antivirus/spyware check/firewall - and which ones.
any extra stuff like connecting through a router?