[Neil]

I had a similar instance with Pipex recently when I moved house, they were going to charge me £58.75 disconnection fee as I had not had the service for 12 months (fair enough), but when I said that I wanted to get 1 meg DSL from them @ £34.00 per month for the next 12 months, they initially wouldn't budge, but I then explained the difference between getting £58.75 now & me going to Bulldog for my DSL, & waiving the £58.75 & me signing up for 12 x £34 for my nice Pipex 1 meg connection!! (They did waive the £58.75 anyway!)