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Originally Posted by dellwear
Yep, that's it Jane, WNA's post has all the info you need. To be fair If I was you I'd go down the format and reinstall route as it's the best way to give your friend a clean start with the PC 
Oh, and Greenys on the way to you WNA  |
just helping a person/people in need. After all thats what this forum is about.