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Originally Posted by Mark B
Trust me, I know what I'm doing with these type of accounts, and I will need to make some tweaks to the billing on Monday morning. After that, all will be well.
It won't get messed up after I've seen to it!
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No, I don't doubt that.
But if you didn't, he'd quite conceivably be able to upgrade his speed online at ntlworld.com and the billing would still be for the original product.