Luckily I've not been affected by the connection outages. My connection has stayed on since yesterday when I changed filters because it kept dropping nearly every week although it hasn't affected my connection terribly as these have been whilst I have been out or asleep.
Email has been down for most of the morning but came back up at around 1pm. I've always found their email to be much more reliable than ntl's - after all I'd accept the occasional outage of a few hours every few months or so, but nothing like ntl's.
What I'm a little concerned about though is that the failure of one piece of equipment can cause so much havoc and nearly everything to go awry. No email, no company website, no connectivity for customers.
Don't they have any spare gear that will kick in if the gear currently in use fails?