[Russ]

I certainly didn't expect the grass to be much greener - all I wanted was a working product with accountability - this is the first time my pipex connection has been pooched and I want their tech support to be aware of it and to give me some idea of how long it will take for a resolution. They have failed on that part.

My problem with ntl was not the product - I was fortunate enough to have a fairly problem-free internet connection from them. No, it was the complete lack of accountability I had from from them whenever I tried to call or report something, hence I turned to the good people who post here and they always came up trumps for me.

Naturally I am hoping Pipex serve me better but if they continue like this then I'll end up seeing them in the same light as ntl.