Cable Forum - View Single Post - [MERGED] Pipex

MetaWraith · 27-06-2004, 13:22

I'm currently trawling for a reliable ISP, and suprising though it may be AOL's ADSL is currently in pole position.

The reason i'm searching is the *insert your own adjectives here* poor response and downright lies (different excuse every time, even with same hour) from NTL's Customer & Technical Support services during the recent 2 weeks of repeated outages in Reading.

I've already had my BT phoneline reconnected, SKY installed, am informing everybody in my addressbook of the new #. When that's done i'll cancel my NTL phone line, they havent as yet come to collect the cable decoder box, but then it's an old analogue one.

Today, after a week and half of great connection my broadband once again started the yoyo mode. No outages reported in Reading, according to server status line, no outages anywhere!!!!!! Phoned C/S took 35mins to get answered (managed to finish cooking sunday lunch in that time), they were less than helpful, which as you can guess boosts my resolve to search for a more reliable provider and leave NTL completely.

Strange thing is, soon as C/S answered the connection came back.

We pay for different speeds, pity there is no "Service Level Agreement"
I dont need that fast a connection, but i would pay more for a decent, defined SLA, with more availability/uptime than I have now.

Any thoughts, or comments ?

27-06-2004, 13:22	#15
MetaWraith Inactive Join Date: Oct 2003 Location: 2nd CPU to the right & past the cache Posts: 1,949	Re: Pipex - A Reliable Alternative? I'm currently trawling for a reliable ISP, and suprising though it may be AOL's ADSL is currently in pole position. The reason i'm searching is the insert your own adjectives here poor response and downright lies (different excuse every time, even with same hour) from NTL's Customer & Technical Support services during the recent 2 weeks of repeated outages in Reading. I've already had my BT phoneline reconnected, SKY installed, am informing everybody in my addressbook of the new #. When that's done i'll cancel my NTL phone line, they havent as yet come to collect the cable decoder box, but then it's an old analogue one. Today, after a week and half of great connection my broadband once again started the yoyo mode. No outages reported in Reading, according to server status line, no outages anywhere!!!!!! Phoned C/S took 35mins to get answered (managed to finish cooking sunday lunch in that time), they were less than helpful, which as you can guess boosts my resolve to search for a more reliable provider and leave NTL completely. Strange thing is, soon as C/S answered the connection came back. We pay for different speeds, pity there is no "Service Level Agreement" I dont need that fast a connection, but i would pay more for a decent, defined SLA, with more availability/uptime than I have now. Any thoughts, or comments ?