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Originally Posted by JustAnotherN00b
They weren't the greatest in my experience either, CS was appauling in all ways and all times I had contact with them - rude, unhelpful, promising + not doing - apart from the very last contact when I moaned in a public forum and a member of staff helped me (to transfer away from them!)
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That sounds awfully familiar, I'm still waiting for a refund from them 2 months on. I remember pointing out that they claim it's "up to 28 days" to reply to emails to CS, I was wrong, it's a minimum of 28 days. When I move house, I'm going back to BT, at least then my ISP can't keep using excuses like "I'm waiting to hear back from BT".