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Originally Posted by ntlbroadband2
You're right. It's the serial number that is the same on every broadband welcome letter I've seen. Each PIN can only be used once therefore I sincerely hope it is personal
But I think the NTL man may be incorrect about the user not paying owing to his "trick". I'd think that they will be charged the monthly rate for the service they asked to subscribe to (150k, 600k or 1mb). The problems will come when the user upgrades their speed online. These changes won't be reflect at their local ntl franchise billing end.
I don't joke when I say hundred's of NTL customers have noticed this (it's a VERY common engineers trick to get things up + running fast) and not told NTL.
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Trust me, I know what I'm doing with these type of accounts, and I will need to make some tweaks to the billing on Monday morning. After that, all will be well.
It won't get messed up after I've seen to it!