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Originally Posted by jimbo
No, each customer has an individual PIN (hence Personal Identification Number).
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You're right. It's the serial number that is the same on every broadband welcome letter I've seen. Each PIN can only be used once therefore I sincerely hope it is personal
But I think the NTL man may be incorrect about the user not paying owing to his "trick". I'd think that they will be charged the monthly rate for the service they asked to subscribe to (150k, 600k or 1mb). The problems will come when the user upgrades their speed online. These changes won't be reflect at their local ntl franchise billing end.
I don't joke when I say hundred's of NTL customers have noticed this (it's a VERY common engineers trick to get things up + running fast) and not told NTL.