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the ntl call staff seem to be in the dark about broadband in london.
the fact is that ntl are upgrading new areas in south east london (se9 and surrounding postcodes, i believe), so a month or two and more areas will have it.
simply wait.
and if broadband has just arrived in your area, wait a week until it is offically launched and it will be all good, and you can finally live in the 'fast lane'
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