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Originally Posted by Nikko
Of course if the said person loses their claim, by volition of failing to satisfy the Court as to resolution of the problem, they will have lost the small claim fee (£60) any compensation, any goodwill, and the sum of the original amount plus defendant's costs.
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Quite true, which is why a person would weigh up the sum concerned against the possible outcome.
But the majority of cases are settled out of court by companies, just make sure you claim for everything possible, telephone calls, keep records, inconvenience caused.
The staff at the local county court are in a better position to give a person an idea of their chances of a successful claim.
Each case has to be looked at on it's own merits.