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Originally Posted by arcamalpha2004
I would very much doubt a small claims court case has to go as far as OFCOM mark, if a person feels they have been short changed, there is redress through the small claims court for a small fee on behalf of the claimant, but that is paid back plus compensation if the person wins their case.
So long as the person can prove that they have tried to sort the problem with the company direct first, a case will usually be heard, and it is only a district judge who presides over it.
Last I heard, a person could claim upto £5000.0 0 , may be more now, you would have to look into it.
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Of course if the said person loses their claim, by volition of failing to satisfy the Court as to resolution of the problem, they will have lost the small claim fee (£60) any compensation, any goodwill, and the sum of the original amount plus defendant's costs.