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Originally Posted by powerbladder5.0
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That ping time looks quite acceptable to me! Routers don't always answer pings, they have more important things on their mind... like routing

Try a ping -n 100 clarity.jolt.co.uk if packetloss is seen there that's more of a cause for concern.
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Which doesn't seem to be too good, also I did a traffic report on my UBR using DOCSIS:[quote]
Nooo don't do it!
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I dont know is this shows much really, but I dont think the upstreams should have over 200 users on.
This has been going on for about 5 weeks now, and all tech support say is wait till Tuesday next week cos thats when network rebalancing takes place. Hmmm 5 Tuesdays later and it looks like the balancing didnt balance :P
5.0
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Upstreams aren't necessarily the same size all over, they can vary! 200 users is quite acceptable for a double width 5.12Mbit upstream, especially if it's in an area where relatively little upstream is used. Number of modems isn't the issue, utilisation is.
For what it's worth I see nothing there that will cause packet loss, nor do I see any evidence of it as all packets sent to ntlworld.com got there, and back, no problem. If some of the routers in between aren't answering all the pings that's not a fault!
I take your point about balancing though, please give me your IP address so that I can check this out - DOCSDIAG is not as accurate as one would wish, and what it says shouldn't be taken as gospel. More to the point it adds to load on upstreams as it sends traffic to each and every modem, and loads of empty IPs too, causing extra load on the uBR...