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Originally Posted by jimbo
Have you phoned this in to your local faults office on 0800 052 2000? They're better placed to deal with this than I am - and the Leeds one is different to the Swansea one.
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No - I just saw the thread and thought I'd mention it. The person(s) affected by the damage will no doubt be on the phone so there's no need for me to get involved - like said, just thought I'd mention it purely because the opportunity presented itself.