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Originally Posted by BBKing
CS can see all that, plus a fair bit more. Still, can't hurt.
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I know that CS can view more of the error codes than the 1 page we can see. I just thought that it would be helpfull for anyone experiencing intermittent problems, or a complete loss of connection to know the time/times and dates before calling CS only to be routed to Faults. If the STB cable modem isn't connecting, why bother front line CS, call Faults direct ...... etc etc etc. That kind of thing.