I hope the ntl management took note of the following, not same industry and internal vs external customers, but...
Quote:
Tuesday 26 March 2002
Invensys hands IBM £700m outsourcing deal
Invensys, the troubled IT and automation group, has outsourced its IT operations in more than a dozen countries to IBM's Global Services Group in a 10-year deal worth £700m.
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http://www.computerweekly.com/Article111096.htm
Quote:
26 September 2003
...
This past week, after damages that amount to hundreds of millions of dollars over two years, the news came via the weblogs that the IBM deal was finally cancelled. Apparently, Haythornthwaite finally wised up, or perhaps the scaled down Invensys was not profitable for IBM. Some 600+ ex-Invensys-now-IBM employees are now to be re-transferred back to Invensys.
Who can calculate the damages in already replaced hardware, misplaced documentation, half-baked software transfers and irreparable damage to many, many previously dedicated employees??
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http://www.jimpinto.com/enews/sep26-2003.html#1