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Originally Posted by inthewildteam
If you are connected through a STB, when the connection drops (middle light flashes) press page up page down and blue on your remote. This will bring up a screen, use the right option (on the circle) to cycle through to the last page and you will see an error code about your connection. you can use this when you call CS.
I am assuming that you do connect through your STB and are ex CoCo or Nynex
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Thanks a lot for the swift reply ill give this a shot next time it happens thanks.