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Originally Posted by Mark B
It should be remembered that ntl is curently focused in a HUGE way on customer numbers. They are unlikely to start throwing customers off left right and centre. In my department, we work on the view that every customer lost is another that has to be gained....just to stand still.
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Most interesting to note that ntl are waking up to the simple business concept that it's easier to retain customers than win new ones. Great news.
One day the message may get through to the powers that be that the concept of the cap, as it is written in black and white, despite some arguing till they are blue in the face that it is a "guideline", will be sufficient to alienate some customers. Bottom line is the way it is written into the AUP, however ntl might today wish it to be interpreted, tommorrow it can be rigidly applied. If signing for a new service today, would you, for similar money, choose a capped or uncapped service? I know where I would go.